Shipping & Returns/Exchanges

SHIPPING FEES

Due to recent increases in USPS rates, we found it necessary to increase our shipping rates.  Please keep in mind, that these rates are most often less than our actual cost, especially cross-country!

We ship most orders with USPS Ground or Priority Mail, which often will reach you within 1-4 days from when it was shipped (during the peak of holiday rush, it can take longer).  We strive to ship all orders within 1-2 business days from when order is placed. 

If you would like expedited shipping, please contact us by phone (802-878-6089) or e-mail (info@danishwool.com).  Express Mail (USPS) costs a minimum of $40 - not all addresses are guaranteed to reach the recipient overnight.  UPS Express currently costs $135, so we have opted not to offer this service.  We do not ship with FedEx, as we have no shipping facility easily accessible to us.  Thank you.

Shipping fees within the USA are calculated based on your order subtotal as follows:

FREE SHIPPING WITHIN VERMONT! 

Shipping to all addresses within the state of Vermont is free.  

CANADA & OTHER INTERNATIONAL CUSTOMERS

Since the onset of COVID-19, we no longer offer shipping to destinations outside of the US & Canada, due to limitations by the Postal System and sharp increases in shipping costs.

We will ship to Canada.  Shipping costs to Canada have also increased sharply, yet US Priority Mail is still the most affordable method of shipping (compared to other carriers).  Our posted shipping costs are for Priority Mail, which is intended to reach you in 6-10 business days (this may vary based on seasonal volume).  If you would like us to ship your order to Canada by Ground/First Class for a lower shipping cost, please send us an email.  This cost is approximately $28, depending on weight.  We will refund you the difference in the cost. 

Canadians, please follow the tracking on your order -  your package could be held at the post office for pick up, rather than being delivered directly to your door.  For any questions, please reach out to us directly at info@danishwool.com.

Returns or Exchanges

Danish Woolen Delight offers products we are passionate about and feel we can stand behind. We understand, however, if an item purchased simply will not work for you.  Our refund policy provides a full refund or exchange of unused items within 30 days of your purchase.  We will accept returns/exchanges beyond this time, if they are unused and in original packaging and condition in which they were purchased. (Customer will be responsible for shipping charges on straight return items.)

Please send us an email to alert us of your intention, so we can anticipate the return - this will facilitate your refund. 

All sales are final for Outlet or Clearance items.

If you would like to exchange an item, please contact us either by phone or e-mail.  We will send the new item, along with an envelope, in which to return the original item.  If there are multiple exchanges stemming from one order, we may opt to charge shipping beyond the original exchange. 

Thank you!

Tel 802-878-6089

e-mail  info@danishwool.com

Danish Woolen Delight
P.O. Box 124 or
1325 VT Route 128   (this is not a retail store location)
Westford, Vermont 05494
U.S.A.