Shipping & Returns/Exchanges

SHIPPING FEES

Many have come to expect free shipping, but we have opted not to offer this, as it is a huge expense for us.   Please keep in mind, that these rates are most often less than our actual cost, especially cross-country!

We ship most orders with USPS Ground or Priority Mail, which often will reach you within 1-5 days from when it was shipped (during the peak of holiday rush, it can take longer).  We strive to ship all orders within 1-2 business days from when order is placed. 

If the value of your package is over $250, we may opt to send it "signature required".  Unfortunately, we're finding it a more common occurrence that packages disappear which have been noted as delivered.  We apologize for the inconvenience this may impose. 

If you would like expedited shipping, please contact us by phone (802-878-6089) or e-mail (info@danishwool.com).  Express Mail (USPS) costs a minimum of $40 - not all addresses are guaranteed to reach the recipient overnight.  UPS Express currently costs a minimum of $135, so we have opted not to offer this service.  We do not ship with FedEx, as we have no shipping facility easily accessible to us.  Thank you.

Shipping fees within the USA are calculated based on your order subtotal as follows:

FREE SHIPPING WITHIN VERMONT! 

Shipping to all addresses within the state of Vermont is free.  

CANADA & OTHER INTERNATIONAL CUSTOMERS

Since the onset of COVID-19, we no longer offer shipping to destinations outside of the US & Canada, due to limitations by the Postal System and sharp increases in shipping costs.

We will ship to Canada, using US Priority Mail International.  Our shipping cost of $40 USD reflects the actual cost of of shipping for us, which is often higher than 40 USD.  This does not include pre-paid customs.  We claim no responsibility for any customs imposed upon receipt of the products and regret any increase in costs the tariffs have had on our Canadian friends.

If you would prefer that we ship your order with First Class/Ground Mail, in order to lower your shipping cost, please reach out to us.  We will do this and refund the difference in amount to you.

RETURNS AND EXCHANGES

Danish Woolen Delight offers products we are passionate about and feel we can stand behind.  We understand, however, if an item purchased simply will not work for you.  Our refund policy provides a full refund or exchange of unused items within 30 days of your purchase.  We will accept returns/exchanges beyond this time, if they are unused and in original packaging and condition in which they were purchased. (Customer will be responsible for shipping charges on straight return items.)

Please send us an email to alert us of your intention, so we can anticipate the return - this will facilitate your refund. 

All sales are final for Outlet or Clearance items.

If you would like to exchange an item, please contact us either by phone or e-mail.  We will send the new item, along with an envelope, in which to return the original item.  If there are multiple exchanges stemming from one order, we may opt to charge shipping beyond the original exchange. 

Thank you!

Tel 802-878-6089

e-mail  info@danishwool.com

Danish Woolen Delight
P.O. Box 124 or
1325 VT Route 128   (this is not a retail store location)
Westford, Vermont 05494
U.S.A.